Warn/Allow - Tripos system warns but clerk can use Actions | “Force One-Time Dupe Charge” setting just before they do tender again on the warned transaction.The clerk can change by penny to totally bypass. Warn/Reject – out right reject message displayed on Anthology response form.Tripos – Mx915/Vx805 EMV devices - DupeTrans here are a little more flexible but do require both having WorldPay account rep changing a setting on their side, in addition to some setting changes in the nfig setup on the workstation.Ignore – Ignore, let complete w no mention to clerk.Clerk has to change by penny to let it go thru Block- don’t allow at all, EPS gives back a DupeDeclined response.Contact Element Payment Services (aka Vantiv, aka World Pay) to have them change on their side. A DupeTrans is the same card, same $ amount, same day, w/in 25 transactions of the first. EPS – Magstripe setups- DupeTrans settings here are either BLOCK or IGNORE.Contact your account rep at the credit card processor to verify what your account should be set to. Note, two of the major processors we use currently have slightly different options. Overall you can choose to not be warned/blocked at all or have some sort of warning. Can we set this differently?Ī: Yes, depending on your credit card processor there are a couple of options. We see a message about a Duplicate Transaction and have to change the sale total by 1 penny in order to let the 2nd transaction go through. Q: Our store sells repeat drinks to customers, sometimes the customer will charge the same $ amount for another cup of coffee as they are leaving the store. You can edit the $ amount of the return amount being attempted and try Member Profile Find Member's Topics Find Member's Posts Send Instant Message Elspeth Alternatively, attempting a return where the pickup had a partial cc payment to cover the remaining balance, could result in a warning about not exceeding original sale amount.Note that attempting to do a CC return by selecting the previous SPO pickup transaction, where the deposit was applied (the cc having been authorized earlier), will produce an error for integrated CC systems such as EPS/Tripos/Clearent as no recent credit card will be associated with the later pickup.Recommended store policy is to issue a type of store credit for the title. NOTE: Where an SPO item comes back and your customer wishes to return it, use the Reprint Receipt or CBO Manager to locate and exactly verify the $'s amounts, discounts and dates they may have both requested the SPO title and separately made payment on. To prevent confusion, Anthology requires Returns for a previously requested and picked up SPO be issued a type of store credit such as Gift Certificate, Gift Card or even cash. SPO's can have multiple partial payments in different transactions, or be picked up by or gifted to another person, discounts added at the time of the request or applied during pickup, have FBC balance and other possible impacts. This is both as a protection for the store and your customers. However, Returns for a previously paid and picked up SPO however cannot be refunded back to the original sale. Still later they come in a 3rd time wishing to return the item.Ī: With a typical sale, later a return can be done back to the original CC used because the original sale transaction is immediately available and linked to only one transaction. Q: How are returns back to a CC done where the customer had initially SPO'd and prepaid an item? In this case they came in a 2nd time and picked up the item, applying the earlier deposit. the device will not prompt for their Member Profile Find Member's Topics Find Member's Posts Send Instant Message Elspeth The customer does not need to provide their cc for the return. The cc device is not used in returns, the return information is sent directly to the cc processor with the original TransactionID, $ amount and other details. Once the original item to be returned has been selected, F3 Take Tenders and select the cc tender used in the original sale. Note the form defaults to search date rage for the last 5 business days, use the SET button to search and show all transactions.
The ReturnManager form has different search tools to locate the original transactions. View Member Profile Find Member's Topics Find Member's Posts Send Instant Message ElspethĪ: As of 9.5.102, returns back to the credit card used in the original sale are done using the Actions menu / Alt+F9 Return Manager tool from the CashRegister.
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